Contact Us – Whole Melts Extract

At Whole Melts Extract, we value our customers and are committed to providing premium THC disposables and concentrates alongside exceptional customer support. Whether you have questions about our products, need help with an order, or want to learn more about our brand, our team is here to assist you every step of the way.

 Get in Touch

We make it easy for you to reach us. Choose the most convenient option below, and we’ll respond as quickly as possible.

Customer Support Email

Email: mailto:sales@wholemelts-extract.com
For general inquiries, product questions, or assistance with orders, please send us an email. Our support team typically responds within 24–48 hours.

 Phone Support

Phone: +1 (413) 277-8230
Available Monday to Friday, 9:00 AM – 6:00 PM (EST)

 Live Chat

Visit our website and click on the Live Chat icon to speak directly with a representative in real time.
Available during business hours for quick assistance.

 Order & Shipping Support

If you need help with your order, please include the following details when contacting us:

  • Full Name

  • Order Number

  • Email Address used at checkout

  • Description of the issue

This helps us resolve your request faster and more efficiently.

 Returns & Exchanges

We stand behind the quality of our THC disposables and concentrates. If you experience any issues with your product, please contact us within 7 days of delivery.

To request a return or exchange:

  1. Email our support team with your order details

  2. Attach clear photos or videos of the issue

  3. Our team will review and guide you through the next steps

 Wholesale & Business Inquiries

Interested in partnering with Whole Melts Extract or becoming a distributor?

Wholesale Email: mailto:sales@wholemelts-extract.com

Please include:

  • Business Name

  • Location

  • Type of Business

  • Estimated Order Volume

Our team will get back to you with pricing, availability, and partnership details.

 Important Notice

Whole Melts Extract products are intended for legal use only. Customers must be of legal age in their jurisdiction to purchase THC products. We encourage responsible use and compliance with local laws and regulations.

 Business Hours

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)

  • Saturday: 10:00 AM – 4:00 PM (EST)

  • Sunday: Closed

 Frequently Asked Questions

Before reaching out, you may find quick answers in our FAQ section, covering topics like:

  • Product authenticity

  • Shipping times

  • Usage and storage

  • Payment options

 Stay Connected

Follow us on social media to stay updated on new product drops, promotions, and industry news.

We’re Here for You

Your satisfaction is our top priority. At Whole Melts Extract, we strive to deliver not only high-quality THC disposables and concentrates but also a smooth and reliable customer experience.

If you have any questions or concerns, don’t hesitate to reach out — we’re always happy to help.

Whole Melts Extract Support Team